Refund and Returns Policy
🔁 Refund & Returns Policy
At Dew Point Naturals, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
📦 Returns
We understand that there may be slight variations between the product images displayed online and the items you receive. Please keep this in mind when considering a return.
If you are not satisfied with your purchase, you may return or exchange the item within 7 calendar days of receiving it.
To be eligible for a return, the item must:
- Be unused and in the same condition in which you received it
- Include the original receipt or proof of purchase
💳 Refunds
To initiate a return or exchange, please contact our Customer Service Team within 7 days of receiving your item:
- 📧 Email: info@dewpointnaturals.co.ke
- 💬 WhatsApp: +254 739 646706
Once your return is approved, please send the item back to us within 7 calendar days. After we receive and inspect the item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original method of payment. Refund timelines may vary depending on your card issuer’s policies, but typically take up to 30 days.
💡 Tip: If you haven’t received your refund within the expected timeframe, first check with your bank. If the issue persists, contact us at info@dewpointnaturals.co.ke.
🏷️ Sale Items
Please note:
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
🔄 Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please email us at:
📧 info@dewpointnaturals.co.ke
📞 Need Help?
For any questions related to refunds, returns, or exchanges, feel free to reach out:
- 📧 Email: info@dewpointnaturals.co.ke
- 📱 Phone/WhatsApp: +254 796 536466
- 🏢 Visit Us:
Sawa Mall, Ground Floor, Shop G16
Moi Avenue, Nairobi, Kenya
We’re here to ensure your experience with Dew Point Naturals is smooth, transparent, and satisfying—because beauty should always come with peace of mind.